Cancellation and Refund Policy
Last updated: July 27, 2026
Thinking about canceling your subscription? Here’s precisely how the cancellation and refund process works.
Refund Eligibility and Timeframes
We keep it simple. Here’s what you’re entitled to:
Within 48 hours of purchase: Full refund. No questions asked.
Between 48 hours and 7 days of purchase: Prorated refund for the unused portion of your subscription, calculated using Substack’s default prorated refund option.
After 7 days of purchase: No refund is issued. However, we’ll disable auto-renew so you won’t be charged again when your current period ends.
How Refunds Are Processed
Here’s a real example to make it crystal clear. Say you paid $20.00 for a monthly subscription:
Request a refund within 48 hours? You get the full $20.00 back.
Request a refund between 48 hours and 7 days? You’ll receive a prorated refund for the days you didn’t use.
Request a refund after 7 days? No refund is issued, but we’ll turn off auto-renew so your subscription expires at the end of the current period.
All approved refunds are returned to your original payment method within 7 business days.
How to Request a Cancellation
Here’s how to request a cancelation of your paid subscription:
Log in to your Substack account.
Go to your Subscriptions or Account Settings page.
Select this publication and click Cancel Subscription.
To request a refund on a recent payment, email us at contact@ojevensen.com with your account details and transaction date. Canceling your subscription stops future charges but does not automatically trigger a refund for payments already made.
Local Consumer Protection Laws
Your rights matter. Consumer protection laws vary by region, and certain jurisdictions, including parts of the EU and select US states, may grant you additional rights regarding subscription refunds and cancellations. If local law grants you rights beyond what’s outlined here, those rights take precedence over this policy.
Agreement to These Terms
By completing your purchase, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy, including the following refund terms: a full refund within 48 hours of purchase, a prorated refund between 48 hours and 7 days of purchase, and no refund eligibility after 7 days of purchase.
Questions before subscribing? Reach out at contact@ojevensen.com. We’re here to help.